Got It Done.net
Case Study · May 2026 · Follow-Up

When the dev team pushes back, what verification reveals.

Three days after we delivered the pre-launch audit, the client's development team responded with two pushback questions. We re-audited the live site to verify every original claim, dropped the ones that didn't survive a second pass, and shipped a 19-item priority list with explicit visibility checks and HTTP probes on every URL. This is what a follow-up audit looks like when you're willing to be wrong out loud.

Companion case study: Pre-launch audit (May 11, 2026).

18Survived findings
6Dropped / rewritten
5New findings
19Prioritized fixes
Highest-leverage flip The original audit claimed the reviews widget was rendering empty. The dev pushed back; we opened the site in a real browser; reviews were displaying correctly. The headless probe was wrong -- Elfsight blocks bot automation, not the site. We led the follow-up with that correction and the apology.
Most damaging discovery 5 Connecticut city landing pages return 404 at their correct --ct slugs. The team built them under --ma slugs by mistake. Customers clicking "Simsbury, CT" or "Avon, CT" on the service-areas page get sent to Massachusetts URLs -- the only versions that exist. Root cause: one bulk copy-paste session, never re-slugged.

DroppedFindings that didn't survive verification

Most audits don't show their work when they're wrong. Five claims from the original pre-launch audit were either dropped or rewritten in the follow-up:

Original claimVerification resultWhat we did
"Reviews widget renders empty 124-byte placeholder" False -- widget IS rendering reviews to real visitors. Headless Playwright probe blocked by Elfsight anti-bot fingerprint. Apologized to client; downgraded to two SEO-only recommendations (static HTML fallback, aggregateRating schema)
"No click-to-call link in header" False -- tel:413-XXX-XXXX IS in the header. Removed from priority list; added as a credit-where-due item
"Hash-suffix URLs are duplicate content competing with clean URLs" Wrong direction -- hash-suffix URLs are the dev's corrected versions of buggy clean originals. Recommendation flipped: pick canonical, redirect the buggy ones
"Wrong city name leak on East Hartford page (Manchester, CT in heading)" True in HTML, false in user experience -- heading has visibility: hidden CSS. SEO-only bug, not user-facing. Plus Manchester is geographically adjacent to East Hartford anyway. Dropped entirely
"Agawam page has 2 wrong-city headings, both user-visible" Partial -- 1 visible, 1 CSS-hidden. Different impact (UX vs SEO). Answer rewrote to distinguish the two cases

NewFindings discovered on second-pass verification

The verification round didn't just retire false claims -- it surfaced new ones the first-pass probe missed:

CategoryFindingHow we verified
Missing CT landing pages 5 Connecticut city pages return 404 at their correct --ct slugs; the team built them under --ma slugs by mistake Direct HTTP probes of 10 URL variants (5 cities × 2 slug conventions)
Missing MA landing pages 3 Massachusetts city pages don't exist under either URL convention; service-areas page hard-codes nearest-neighbor fallbacks to mask the absence Direct HTTP probes of 6 URL variants
Visible-vs-hidden DOM distinction One Agawam H3 is visible to users; one has visibility: hidden and is only readable by Google's crawler. Different audiences, different fix urgency. document.body.innerText + getComputedStyle() on element and parent chain
Mobile-responsive failure on service-areas page Mobile viewport shows only drive times in a column with no city names. Switching to "Request Desktop Site" makes the buttons appear correctly. Live phone screenshot from the business owner
8+ wrong-destination links on service-areas "Avon, CT" link goes to Massachusetts URL; "Southwick" goes to a Springfield page; etc. Raw HTML scrape of <a href> attributes

Tier 1What the dev should ship this week

Without naming specifics -- those go to the client -- the 11 Tier-1 items cluster into three workstreams:

  1. Service-areas page (5 items): mobile-responsive layout + correct destinations for 8+ wrong city links + build 5 missing CT-state landing pages + build 3 missing MA-state landing pages
  2. Reviews + ratings SEO (2 items): static HTML review block under widget + aggregateRating schema in homepage JSON-LD
  3. Page-specific bugs (4 items): Agawam heading fix + sitemap hash-suffix pair consolidation + homepage H1 hierarchy + "[Button]" placeholder text on 4 service cards

MetaWhy this case study exists

The case study isn't about the bugs. It's about what happens when an AI-assisted audit is wrong, and how the follow-up handles it.

Most AI-generated audits don't second-pass. They generate one set of findings, hand them off, and disappear. When the client's dev pushes back, the answer is either silence or a defensive doubling-down on the original claim.

This audit's follow-up:

The dev didn't need to fight for credibility. The audit gave it back voluntarily where it was due.

OutcomePost-launch outcome

To be filled in once client reports shipped fixes -- estimated 1-2 weeks from delivery, 2026-05-14.

TierItems committedItems shippedItems deferred
Tier 111pendingpending
Tier 23pendingpending
Tier 34pendingpending

Pre/post screenshot diffs and SERP-snippet comparisons will be added here once the dev team's fixes go live.

Companion case study: Pre-launch audit (May 11, 2026).

PricingFour engagement tiers

Pricing is scoped to the size of your site and the depth of the engagement. Every quote is custom; we send one within one business day of your audit request. The pre-launch audit (companion case study, May 11) was a Standard Audit. This follow-up verification round is a Follow-Up + Verification engagement -- $449 flat.

Quick Scan

For small businesses wanting a fast health check on a live site without committing to a full audit.

  • Homepage plus 5 sampled pages scanned
  • Top 10 critical issues identified
  • Concise written brief focused on the top issues
  • Markdown and PDF deliverable
  • Evidence trail per finding
24 hours

Comprehensive Audit

For pre-launch sites, platform migrations, or strategic relaunches needing the full stack.

  • Everything in Standard Audit
  • Competitor comparison, up to 5 competitors crawled and analyzed
  • SERP positioning snapshot for target queries
  • Schema validation against Google's Rich Results test
  • Pre-launch checklist with sign-off
  • Stakeholder presentation deck included
3 to 5 business days

How quoting works. Send a request with your domain and a one-line description of where you are in your launch cycle. We respond within one business day with a tier recommendation and a fixed-fee quote based on site size, complexity, and the depth of detail you want. Nothing starts until you approve the quote.

BookReady when you are

A typical audit kicks off the same week, delivers the next business day, and saves the client more in pre-launch fixes than the audit itself costs. Every single time.